Refund policy
At Lapaonne, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.
Interpretation and Definitions
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"We," "Us," or "Our": Refers to Lapaonne, owned by Elite Ecom FZC.
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"Goods": Items offered for sale on our service.
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"Orders": Requests made by you to purchase goods from us.
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"Service": The website and services provided by Lapaonne.
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"You": The individual or entity accessing or using our service.
Return Policy
We want you to be delighted with your purchase. If you are not fully satisfied, you may return the product for a refund or exchange, subject to the following conditions:
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Eligibility: Returns are accepted within 14 days of receiving the product. Items must be unused, unwashed, and in their original packaging, with no signs of wear or tear.
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Proof of Purchase: A valid receipt or proof of purchase must be included with the return.
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Defective Items: If your item is defective, damaged, or of poor quality, contact us within 14 days. We will provide a return shipping label and issue a full refund, including shipping costs, once the item is received and inspected.
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Incorrect Orders or Dissatisfaction: If you ordered the wrong size or are not satisfied with your item, you may return it at your own cost or request a return label (the label cost will be deducted from your refund). A refund will be processed once we receive and inspect the item.
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Custom Products: Returns, refunds, or exchanges are not possible for custom-made products. These items are specially made just for you and cannot be resold.
Return Address
Exchange Policy
Exchanges are available for defective, damaged items, or for size/color variations—provided such variations are available. Exchanges must be requested within 14 days of receiving your item.
To qualify for an exchange:
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The item must be unused, unwashed, and in its original packaging.
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Proof of purchase is required.
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Items must be returned within 14 days of receipt.
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Shipping Costs: Return shipping for size/color exchanges is your responsibility. We cover return shipping for defective/damaged items.
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Processing: Exchanges will be shipped after we receive and inspect the returned item. Delivery time for replacements depends on your location.
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Limit: Each item is eligible for one exchange only, if all conditions are met.
Refund Policy
If you've received a damaged, poor-quality, or unsatisfactory product, you may request a refund within 14 days of receiving it.
Refund Eligibility:
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Timeframe: Return the product within 14 days of receipt.
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Condition: Must be unused, unwashed, and in original packaging with no wear or damage.
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Proof of Purchase: A valid invoice or proof of purchase must be included.
Important: Custom-made products are not eligible for refunds as they are tailored specifically for you and cannot be resold.
Refund Process:
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Defective/Poor Quality: Notify us as soon as possible. We will cover return shipping and process your refund after inspection.
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Incorrect Size/Not Liked: You may return the product at your own cost. Once we inspect and approve the return, your refund will be issued.
Refund Processing:
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Refunds are processed within 5 working days of receiving the item.
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Refunds will be credited to the original payment method used during purchase.
How to Initiate a Return, Exchange, or Refund
Please contact us for any return, refund, or exchange requests at:
📧 Email: inquiries@lapaonne.com
You will receive updates via email on the status of your request. Ensure your contact details are accurate for smooth communication. Our customer service team is here to help with any questions.